We respect our customers privacy and do not pass on or sell any identifiable information belonging to our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in any way to which you have not consented.
When you visit one of our branches and complete our information docket, you consent to the use of your information as described in this statement. If we make any changes to our policy we will update this policy and highlight it on our website as well as on social media. This ensures you are always informed about how your information is used and why.
Privacy information and uses of your data
We collect your information when you complete our information docket or send us a query on this website. This includes your name, mobile phone number and in a small number of cases your address/email address. We collect this information so that we can identify you and keep track of your garments throughout the dry cleaning process, as well as to make direct contact with you should we need to. Examples of such communication includes but is not limited to; issues arising at any stage in the dry cleaning or laundry process, price confirmation, delivery details and late collection reminders. We will not use mobile phone numbers collected in this manner (necessary for safely processing garments) for promotional or marketing communication.
In the case of hard copy dockets we retain this information for no longer than necessary (90days) and use industry best practice and methodologies to protect and destroy it. In the case of digital data, we continue to retain this information past 90 days and use industry best practice and methodologies to protect it.
Your rights in relation to your personal data
In line with Data Protection legislation, you have the following rights. You can:
. Request a copy of the data we hold on you
. Request that we amend the data (rectify)
. Request details on how we process your data
. Have your data erased or removed from our systems
If you wish to exercise any of these rights please contact us on firstname.lastname@example.org